The name ‘Marriott” is one of the most recognizable brands in hospitality around the world. Much of this credit can be given to Bill Marriott. Now in his 80’s, Mr. Marriott still travels the world over, visiting his hotels and sharing his wisdom with the Marriott associates on how to continue to serve the customer with a spirit of excellence.
The Marriott brand began as a nine-stool root beer stand that grew into the Hot Shoppes Restaurant chain and then evolved into today’s Marriott International hotel company.
In his more than 50 years at the company’s helm, Mr. Marriott has built the Marriott brand into a global lodging company with 4,000 properties in more than 70 countries! I am grateful to have been asked to be the speaker who would open their historic 4000th hotel, The Marriott Marquis in Washington, DC this year.
And I am very grateful to Mr. Marriott for granting me this rare interview. I’m excited that my listeners can learn how Mr. Marriott thinks and how they too can start with a small business and build it into a global brand!
In this interview Bill Marriott shares:
- Most people fail because they are afraid to try. They are afraid to take a risk. Take action! Err on the side of taking action!
- It is not a sin to fail, just make sure you get back up and try again! Keep fighting for your dreams!
- Implement now, perfect later!
- Hire good people. Hire for friendly, and then train for technical!
- Celebrate your people’s success and help them grow and expand their possibilities.
- Take good care of your people and they will take good care of the customers. And if you take good care of the customers they will come back often.
- View every problem as an opportunity to grow.
- Figure out what you are good at. Then keep building on it -and getting better and better and better at it!
- Work hard and pray hard! For those who work hard and pray hard are those who tend to succeed the most.
- Have faith! Enjoy time with family! And be grateful!
Listen to the replay of this inspiring interview on Saturday, May 16th at 4 pm ET, again on Monday May 18th at 8 am ET and one more time on Wednesday, May 20th at 11 am ET, on The Willie Jolley Wealthy Ways Radio Show on SiriusXM Channel 141 (original air date: 11/24/14).
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